7 Best Call Center Headsets in 2023
We are here with the best call center headsets you need to see. Do you find yourself exhausted from constantly experiencing discomfort, subpar audio quality, and unproductive conference calls due to the headset your employer has given you?
The persistent pain caused by poorly fitting headphones, unclear audio, and frequent interruptions from adjusting the headset can be incredibly frustrating. These challenges can decrease motivation, morale, and even physical strain. You deserve more than constantly struggling with your equipment while working. Bid farewell to these common problems and welcome the solution of discovering the ideal call center headset. Our detailed guide will assist you in navigating through the extensive range of headset choices and provide you with the information needed to make an educated choice.
1. Yealink WH66 Call Center Headsets
After assessing the Yealink WH66, we have determined that it is an excellent option for office settings, particularly for call centers. Our examination impressed us with its exceptional durability, remarkable comfort, outstanding noise cancellation capabilities, and numerous other features. These attributes combine to make it the top-rated call center headset on our list.
Through extended usage and assessment, we can confidently state that this headset is designed to endure. We appreciate its utilization of top-notch materials such as a robust plastic and metal headband and soft leatherette material covering the ear cushions. The ear cushions offer excellent comfort and a proper seal around the ears. Additionally, the headset feels sturdy and comfortable, allowing you to wear it for extended periods without discomfort.
Specification:
- Microphone: two built-in microphones that effectively block background noise while ensuring clear audibility of participants’ voices. This dramatically enhances communication efficiency by minimizing distractions and providing effective voice transmission.
- The Mobile Phone Charging Stand (Optional): offers Bluetooth connectivity for mobile devices, enabling multi-device collaboration and transforming the phone into a meeting terminal while it charges.
- Call monitoring and multi-device management: With a simple touch on the 4-inch Touch Console, you can effortlessly manage multiple devices and perform call control tasks like answering calls, placing them on hold, muting, and switching to speaker mode.
- Speakerphone: with a full-duplex hands-free speakerphone with AEC, you can turn the conversation public through it, which is flexible enough for all-day meeting comfort.
- The light on the earcups: By utilizing both the on-headset and an additional busy light peripheral. Which can benefit from visual cues and indicators that effectively minimize distractions and interruptions.
- Comfort: WH66 has successfully met the ergonomic requirements through rigorous head form evaluations. And extensive wearing comfort tests involving hundreds of assessments and thousands of tests.
- Dual USB ports: Enhance the convenience of your computer by transforming a single USB port into two. That allows for easy connection of peripherals and efficient data transmission.
Pros:
- Comfortable
- Clear microphone quality
- Great noise isolation
Cons:
- High cost
Pricing:
Available on Amazon at the price of USD 409.60
2. Cisco Headset 561 Best Call Center Headsets
The Headset 561 (single ear cup) utilizes DECT technology, allowing users to move up to 300 ft away from the standard base (connected to a single device). This technology lets users enjoy secure, crystal-clear audio and up to 9 hours of continuous talk time.
Experience high-quality audio, effective noise isolation, and convenient control with our premium headset. Designed for comfortable all-day wear, it delivers a full and rich sound, enhancing collaboration and making music listening more enjoyable. On-ear controls provide easy access to essential call functions such as mute/unmute and volume adjustment.
Specification:
- Integrated serviceability: Using Cisco headsets with Cisco Unified Communications Manager, Cisco Webex Control Hub, and Cisco devices makes deployment, management, and servicing significantly easier.
- Vibrant audio: Immerse yourself in powerful audio while enjoying music or engaging in meetings. Ensure your voice is heard distinctly with unidirectional microphones that focus on capturing your speech.
- Stay productive: Stay focused in bustling open work environments with the help of noise isolation and a headset specifically designed for comfortable all-day wear. Choose from various wired and wireless models to find the perfect fit for your needs.
- Easy setup: Start using your device quickly and effortlessly with a seamless and user-friendly setup process. Benefit from automatic software upgrades, diagnostics, and metrics that simplify device management for IT professionals.
- Proven reliability:
Eliminate compatibility concerns as Cisco headsets are meticulously designed with seamless integrations for Cisco IP phones, Webex Desk Series, Jabber, and Webex Apps. This integration provides IT administrators with a streamlined, single-panel administration experience.
Pros:
- Good quality audio
- Easy device management
Cons
- The narrow range of models and styles
- Limited features
Pricing:
Available on Amazon at the price of USD 225.99
3. Jabra Engage 75 Best Call Center Headsets
Experience exceptional wireless connectivity with the Jabra Engage 75 Wireless Headset, allowing you to enjoy quality sound and service even when working up to 150 meters/490 feet away from your desk. Enhance agent focus by effectively managing interruptions with the integrated busy light, serving as a do-not-disturb sign. This work headset also features an advanced noise-canceling microphone and enhanced speakers, ensuring crystal-clear calls and improved concentration.
Specification:
- Take calls from up to five devices: Enhance your accessibility for customer calls by connecting the headset to multiple devices simultaneously. With the capability to connect to up to 5 phones at once, you can ensure you never miss an important call, regardless of the device used.
- Microphone: Experience crystal-clear calls even in noisy office environments, thanks to the advanced noise-canceling microphone and enhanced headset speakers. It effectively filters out background noise, ensuring clear and uninterrupted communication. Additionally, this headset meets Skype for Business Open Office requirements, providing compatibility and optimal performance in such environments.
- Be available for every call: Indulge in exceptional wireless connectivity that spans up to 150 meters/490 feet, allowing you to move around without losing connection. Additionally, benefit from the convenience of all-day battery life, ensuring your headset remains powered and ready for extended use.
Pros:
- Lightweight
- Great design
- Long battery life
Cons
- Expensive
Pricing:
Available on Amazon at the price of USD 327.00
4. Microsoft Modern Wireless Headset
These headphones have a comfortable on-ear design, lightweight construction, and padded earcups for all-day wear. The convenient mute control with a status light lets you check your audio status quickly. The in-line call controls, including mute, volume, and the Teams button, are conveniently located for easy access. These headphones are certified for Microsoft Teams, enabling seamless meeting participation with a simple touch. Enjoy high-quality video and audio during your Teams sessions, along with easy setup and management. They seamlessly integrate with Surface computers and other Windows 10 PCs, enhancing your Teams experience.
Specification:
- Noise isolation: They feature a background noise-reducing microphone for clear communication and high-quality stereo speakers optimized for voice.
- Comfort: Featuring lightweight, padded earcups designed for comfortable all-day wear and high-quality stereo speakers optimized explicitly for voice.
- Control: With essential controls such as mute, volume, and the Microsoft Teams button are conveniently accessible at your fingertips. Enjoy up to 50 hours of music listening time or 30 hours of voice calling on Microsoft Teams.
- Connectivity: Experience uninterrupted focus and effortless connectivity to your Surface or any other Windows 10 PC with this wireless headset that is Certified for Teams. It ensures comfortable and reliable calls and boosts productivity, all while delivering exceptional audio quality at an outstanding value.
Pros:
- Comfortable fit
- Long battery life
- Great noise canceling
Cons
- It might cause discomfort for some people
Pricing:
Available on Amazon at the price of USD 76.38
5. Arama Language _ tag Call Center Headsets
Our assessments show that the Arama USB Headset is purposefully crafted for call center and office environments. Therefore, this is the ideal choice if you require a dependable headset for work purposes. Moreover, we found that this headset holds the certification for Skype, and its performance is seamless. We selected this headset as the top choice for Skype call centers due to its exceptional performance which amazed us!
Specification
- Sound quality: These headphones boast high-quality laser-tuned speaker drivers and a built-in equalizer that effectively reduces audio distortion. Experience rich and crystal-clear stereo sound that allows you to detect even the most subtle audio details, delivering total immersion in music, games, and calls.
- Noise cancellation microphone: dramatically enhances the audio experience. This microphone picks up your voice with clarity while minimizing external noise interference, ensuring your most authentic sound is retained.
- Comfortable fit: features an adjustable headband that can accommodate different head sizes. The 270° flexible microphone allows for the most comfortable positioning to suit your preference. And soft, breathable earpads provide comfort to your ears.
- Connectivity: This wired headset is a plug-and-play device requiring no installation. Its simple inline control allows for easy adjustment of the volume and muting of the microphone and speaker. Additionally, the headset is foldable and durable, making it convenient to carry around daily.
Pros:
- Easy to setup
- Perfect noise cancellation
Cons
- Lack of built quality
Pricing:
Available on Amazon at the price of USD 32.99
6. Anker PowerConf H500 Best Call Center Headsets
The Anker PowerConf H500 is an exceptional Bluetooth dual-ear headset, providing a comfortable fit, high-quality microphone, and effective noise cancellation for an outstanding video conference experience. It comes as no surprise that it stands as the top headset for video conferences on our list.
Furthermore, this headset makes a positive first impression with its attractive appearance. Its sleek and stylish design gives it an appealing look, and we are confident in its durability. Constructed with high-quality plastic, it offers both comfort and resilience, ensuring you won’t have to worry about it breaking easily.
Specification
- Microphone: No matter your location or the surrounding noise, the only sound your team will hear is your voice. The PowerConf H500 Bluetooth headset incorporates VoiceShield deep-learning technology, which effectively detects and eliminates background noise.
- Record and Save: The AnkerWork software enables the recording and saving of meetings. With just one click, you can transcribe your meetings to have a written record of everything discussed. Please note that a free trial of the transcription service is included, and continued use beyond the trial period may require a fee.
- Comfortable fit: This headset is expertly designed to seamlessly integrate with popular conferencing platforms such as Zoom, Skype, Google Hangouts, Facetime, WebEx, GoToMeeting, and other industry-leading solutions.
- Smart feature: muting is made effortless. Instead of searching for a button, you can simply raise the mic boom or pull the mic-side earcup away to activate the mute function. This feature is particularly convenient for impromptu face-to-face conversations.
- Battery life: Enjoy up to 24 hours of talk time on a single charge, and if you’re short on time, a quick 5-minute charge provides an impressive 3-hour boost. Additionally, maximize your workspace efficiency by utilizing the included charging stand to power up your headset.
Pros:
- Great noise cancelling microphone
- Multi-devices connection
Cons
- Lack of batteyr life
Pricing:
Available on Amazon at the price of USD 119.99
7. Jabra Evolve2 40
The Jabra Evolve2 40 UC Wired Headphones stand out as the top choice for USB-C headphones in call centers. These headphones offer exceptional performance, durability, and comfort, making them the ideal option when paired with a USB-C connection.
Furthermore, the style of these headphones is truly impressive. Upon unboxing, the sleek black finish exudes a cool and modern vibe. The most appealing aspect, however, is their robust build quality. The materials used feel incredibly sturdy, allowing you to confidently toss them into your bag without worrying about scratching or damaging them.
Specification:
- Noise cancellation: The Jabra Evolve2 40 wired headset incorporates enhanced memory foam padding and a new angled design, resulting in superior passive noise cancellation. This innovative combination allows the headset to cancel 48% more of the ambient noise surrounding you, ensuring a quieter and more focused audio experience.
- Busy light: designed to be visible from every direction. This corded headset features a prominent red light that can be activated automatically or manually, providing comprehensive protection against interruptions from all angles.
- Sound quality: Equipped with leak-tolerant 40mm speakers, this telephone headset delivers powerful, high-definition audio for both calls and music. Additionally, its enhanced 3-microphone call technology reduces background conversation noise by an impressive 35%, ensuring clearer and more focused communication during your calls.
- Comfortable fit: Our goal was to create a headset that offers such exceptional comfort that you won’t even realize you’re wearing it. The Jabra headset achieves just that, thanks to its soft memory foam cushions that conform to the natural contours of your ears. Experience unparalleled comfort with this headset and enjoy a forgettable wearing experience.
Pros:
- Wide compatibility
- High quality audio
Cons
- It can feel uncomfortable for small ears
Pricing:
Available on Amazon at the price of USD 145.49
Summary
Selecting the appropriate headset for your call center is vital to establish an effective and productive work atmosphere. The headsets mentioned in this article represent top-tier choices available, and each one brings distinct features and advantages that cater to call center needs.
By taking into account the factors addressed in this article, along with your specific requirements and preferences, you can confidently determine the optimal headset for your call center. This ensures clear and uninterrupted communication, contributing to a seamless operational environment.
