10 Best Call Center Headsets for Amazingly Clear Communication [2023]
Getting the best call center headsets for amazingly clear communication is challenging, where constant interaction with customers over the phone is necessary, often dealing with frustrated or upset individuals. Therefore, it is crucial to have the appropriate tools to enhance the job’s ease and comfort. Among these tools, a headset holds significant importance.
An excellent headset can significantly assist in effectively hearing customers, ensuring the clear transmission of your voice, and providing comfort even during long hours of use.
With the wide range of headsets available in the market, selecting the right one can be daunting. To assist you in making an informed decision, we have consulted experts who have shared the essential factors to consider before purchasing. These factors include noise-canceling capabilities, comfort level, and voice clarity.
1. Microsoft Modern Wireless Headset
These headphones have a comfortable on-ear design, lightweight construction, and padded earcups for all-day wear. The convenient mute control with a status light lets you check your audio status quickly. The in-line call controls, including mute, volume, and the Teams button, are conveniently located for easy access. These headphones are certified for Microsoft Teams, enabling seamless meeting participation with a simple touch. Enjoy high-quality video and audio during your Teams sessions, along with easy setup and management. They seamlessly integrate with Surface computers and other Windows 10 PCs, enhancing your Teams experience. Best Call Center Headsets for Amazingly Clear Communication.
Specifications:
- Comfort: Featuring lightweight, padded earcups designed for comfortable all-day wear and high-quality stereo speakers optimized explicitly for voice.
- Control: With essential controls such as mute, volume, and the Microsoft Teams button are conveniently accessible at your fingertips. Enjoy up to 50 hours of music listening time or 30 hours of voice calling on Microsoft Teams.
- Connectivity: Experience uninterrupted focus and effortless connectivity to your Surface or any other Windows 10 PC with this wireless headset that is Certified for Teams. It ensures comfortable and reliable calls and boosts productivity, all while delivering exceptional audio quality at an outstanding value.
- Noise isolation: They feature a background noise-reducing microphone for clear communication and high-quality stereo speakers optimized for voice.
Pros:
- Comfortable fit
- Long battery life
- Great noise canceling
Cons
- It might cause discomfort for some people
Pricing:
Available on Amazon at the price of USD 76.38
2. Jabra Evolve2 40 Best Call Center Headsets
The Jabra Evolve2 40 UC Wired Headphones are the top choice for USB-C headphones in call centers. These headphones offer exceptional performance, durability, and comfort, making them the ideal option when paired with a USB-C connection. Best Call Center Headsets for Amazingly Clear Communication.
Furthermore, the style of these headphones is truly impressive. Upon unboxing, the sleek black finish exudes a cool and modern vibe. The most appealing aspect, however, is their robust build quality. The materials feel incredibly sturdy, allowing you to confidently toss them into your bag without worrying about scratching or damaging them.
Specifications:
- Busy light: designed to be visible from every direction. This corded headset features a prominent red light that can be activated automatically or manually, providing comprehensive protection against interruptions from all angles.
- Comfortable fit: Our goal was to create a headset that offers such exceptional comfort that you won’t even realize you’re wearing it. The Jabra headset achieves just that, thanks to its soft memory foam cushions that conform to the natural contours of your ears. Experience unparalleled comfort with this headset and enjoy a forgettable wearing experience.
- Noise cancellation: The Jabra Evolve2 40 wired headset incorporates enhanced memory foam padding and a new angled design, resulting in superior passive noise cancellation. This innovative combination allows the headset to cancel 48% more of the ambient noise surrounding you, ensuring a quieter and more focused audio experience.
- Sound quality: Equipped with leak-tolerant 40mm speakers, this telephone headset delivers powerful, high-definition audio for both calls and music. Additionally, its enhanced 3-microphone call technology reduces background conversation noise by an impressive 35%, ensuring clearer and more focused communication during your calls.
Pros:
- Wide compatibility
- High-quality audio
Cons
- It can feel uncomfortable for small ears
Pricing:
Available on Amazon at the price of USD 145.49
3. Jabra Evolve2 85 Best Call Center Headsets
The Jabra Evolve2 85 stands out as one of the best call center headsets available due to its excellent microphone quality, compatibility, active noise cancellation (ANC), long battery life, convenience, and functionality.
During our evaluation of the Evolve2 85, we discovered its audio quality is well-balanced. The bass is evenly distributed, and the sound is present and clear, with fine details. Best Call Center Headsets for Amazingly Clear Communication.
Specifications:
- Earcups: With its foldable boom arm and modern casual design, this Bluetooth headset ensures professional-quality calls whether you’re in the office or on the move. Additionally, the enhanced busy light feature is now even more visible, indicating your availability.
- UC-CERTIFIED: The Jabra headset is compatible with popular Unified Communications platforms such as Microsoft Teams, Cisco, Mitel, Avaya, and more, allowing seamless collaboration. It also comes conveniently with the Jabra Link 380a (USB-A) Bluetooth adapter.
- Noise Cancellation: Experience superior comfort with the Jabra Evolve2 85 wireless headphones, featuring enhanced memory foam padding and upgraded active noise cancellation (ANC) technology that eliminates 54% more surrounding noise. These headphones are built with durable, high-quality materials, ensuring unparalleled comfort.
- Microphone: Immerse yourself in high-definition audio for calls and music with this professional headset’s robust leak-tolerant 40mm speakers. Enjoy a new level of call quality with ten integrated microphones that ensure absolute clarity, even while on the move.
- Battery life: Designed to assist you through your workweek, the Evolve2 85 telework headset offers an impressive battery life of up to 37 hours on a single charge. Additionally, a quick 15-minute charge can provide up to 8 hours of uninterrupted use, making it a reliable wireless headset that helps you stay productive.
Pros:
- Excellent sound quality
- Good noise cancellation
Cons:
- Limited features
- Some users may find the headset slightly heavy
Pricing:
Available on Amazon at the price of USD 239.99
4. Jabra Engage 75 Call Center Headsets
Experience exceptional wireless connectivity with the Jabra Engage 75 Wireless Headset, allowing you to enjoy quality sound and service even when working up to 150 meters/490 feet away from your desk. Enhance agent focus by effectively managing interruptions with the integrated busy light, serving as a do-not-disturb sign. This work headset also features an advanced noise-canceling microphone and enhanced speakers, ensuring crystal-clear calls and improved concentration. Best Call Center Headsets for Amazingly Clear Communication.
Specification:
- Take calls from up to five devices: Enhance your accessibility for customer calls by connecting the headset to multiple devices simultaneously. With the capability to connect to up to 5 phones at once, you can ensure you never miss an important call, regardless of the device used.
- Microphone: Experience crystal-clear calls even in noisy office environments, thanks to the advanced noise-canceling microphone and enhanced headset speakers. It effectively filters out background noise, ensuring clear and uninterrupted communication. Additionally, this headset meets Skype for Business Open Office requirements, providing compatibility and optimal performance in such environments.
- Be available for every call: Indulge in exceptional wireless connectivity that spans up to 150 meters/490 feet, allowing you to move around without losing connection. Additionally, benefit from the convenience of all-day battery life, ensuring your headset remains powered and ready for extended use.
Pros:
- Lightweight
- Great design
- Long battery life
Cons
- Expensive
Pricing:
Available on Amazon at the price of USD 327.00
5. Anker PowerConf H500 Headsets
The Anker PowerConf H500 is an exceptional Bluetooth dual-ear headset, providing a comfortable fit, a high-quality microphone, and effective noise cancellation for an outstanding video conference experience. It comes as no surprise that it stands as the top headset for video conferences on our list.
Furthermore, this headset makes a positive first impression with its attractive appearance. Its sleek and stylish design makes it look appealing, and we are confident in its durability. Constructed with high-quality plastic, it offers comfort and resilience, ensuring you won’t have to worry about breaking easily.
Specification
- Microphone: No matter your location or the surrounding noise, the only sound your team will hear is your voice. The PowerConf H500 Bluetooth headset incorporates VoiceShield deep-learning technology, effectively detecting and eliminating background noise.
- Record and Save: The AnkerWork software enables the recording and saving of meetings. With just one click, you can transcribe your meetings to have a written record of everything discussed. Please note that a free trial of the transcription service is included, and continued use beyond the trial period may require a fee.
- Comfortable fit: This headset is expertly designed to seamlessly integrate with popular conferencing platforms such as Zoom, Skype, Google Hangouts, Facetime, WebEx, GoToMeeting, and other industry-leading solutions.
- Smart feature: muting is made effortless. Instead of searching for a button, you can raise the mic boom or pull the mic-side earcup away to activate the mute function. This feature is particularly convenient for impromptu face-to-face conversations.
- Battery life: Enjoy up to 24 hours of talk time on a single charge, and if you’re short on time, a quick 5-minute charge provides an impressive 3-hour boost. Maximize your workspace efficiency by utilizing the included charging stand to power up your headset.
Pros:
- Great noise-cancelling microphone
- Multi-devices connection
Cons
- Lack of battery life
Pricing:
Available on Amazon at the price of USD 119.99
6. BlueParrott B550-XT Headsets
Experience the pinnacle of trucker headsets with the cutting-edge B550-XT from BlueParrott. This state-of-the-art device revolutionizes on-the-road life with VoiceControlTM Pro, enabling effortless hands-free operation. Simply utter ‘Hello BlueParrott’ to take control. Immerse yourself in unparalleled comfort and superior sound quality thanks to the industry-leading noise cancellation and premium design. Enjoy extended conversations without compromise. Best Call Center Headsets for Amazingly Clear Communication.
Key features:
- Connectivity: Bluetooth® 5.0
- Noise cancellation: Yes
- Water resistance: yes, IP54 IP rating
- Battery Life: 24 hours
- Charging time: 3.5 hours
- Wireless Range: 90 m
- Multipoint Connectivity: Yes
-
Speaker frequency range: 150-6800 Hz
-
Microphone frequency range: 150-6800 Hz
- Weight: 165g
Specifications:
- Talk Time: Stay connected throughout the day with an impressive talk time of up to 24 hours and a standby time of up to 220 hours, ensuring uninterrupted communication whenever needed.
- Connectivity: Enjoy the convenience of hands-free communication by connecting two Bluetooth® enabled mobile devices simultaneously. Free yourself from being tethered to your phone with a wireless range of up to 300 feet/100 meters from paired devices, giving you the freedom to move around without interruption.
- Comfort and fit: Experience the ultimate comfort designed with enhanced padding on the headband and larger, luxuriously cushioned earcups. It delivers the perfect headset experience for your on-the-road needs.
- Customizable BlueParrott Button™: Take control of your headset easily and enjoy quick access to your favorite features like mute, speed dial, and more. The BlueParrott Button lets you personalize the headset experience according to your preferences. Additionally, leverage it for convenient Push-to-Talk conversations whenever needed.
- Push-to-talk: Experience seamless and instant 1-to-1 or group conversations with a simple tap of the BlueParrott Button. Stay connected with your team and enjoy effective real-time communications whenever required.
Pros:
- Long battery life
- Great noise cancellation
- Convenience control
Cons:
- Expensive
- Slightly heavy than other headphones
Pricing:
Available on Amazon at the price of USD 199.99
7. Blue Tiger Elite Ultra Headsets
The Blue Tiger Elite Ultra headphones were a top contender with impressive battery life and noise reduction capabilities. However, they lacked an official IP rating and had a shorter wireless range than the BlueParrot B550-XT headphones. The Elite Ultra offered 60 hours of talk time and 1200 hours of standby time, outperforming its predecessor, the Elite USA. While it excelled in noise-canceling and accessibility, durability was a concern due to the thin swivel boom mic and a lightweight but potentially less sturdy build. Best Call Center Headsets for Amazingly Clear Communication.
Key features:
- Connectivity: Bluetooth® 5.0
- Noise cancellation: Yes
- Water resistance: No
- Battery Life: 60 hours
- Charging time: 2 hours
- Wireless Range: 30 m
- Multipoint Connectivity: Yes
-
Sensitivity: 117+3db or 117-3db At 1kHz
-
Frequency range: 20-10kHz
- Weight: 4.3 oz
Specifications:
- Microphone: Experience crystal-clear communication
- Noise cancellation: headset and microphone feature advanced noise cancellation technology, reducing background noise by 96%. Please note that the mute function of this headset is specifically designed for use with cellular devices or mobile phones. It does not support muting in laptop or desktop-based software.
- Comfortable fit: Indulge in ultimate comfort with the padded earphones of our premium headset. The lightweight, flexible, adjustable headband has sleek black chrome accents and a tactile rubberized finish. Please note that if you intend to use this headset for gaming, a Bluetooth transmitter must pair it with a gaming console.
- Battery life: Unleash the power of this professional headset with a battery that matches your dedication. Experience an extended battery life, providing up to 60 hours of talk time and an astounding 1200 hours of standby time.
- Connectivity: Stay seamlessly connected as you enjoy the convenience of Bluetooth 5.0 technology, accompanied by the immersive Hi-Fi performance speaker.
Pros:
- Excellent sound quality
- Great noise cancellation
- Good long battery life
Cons:
- Simple design
- Limited color option
Pricing:
Available on Amazon at the price of USD 139.99
8. TECKNET Call Center Headsets
The TECKNET TK-HS001 headset excels in noise suppression, nearly achieving 100% reduction with only a 0.4% margin remaining. It effectively filters out truck and road noise, ensuring clear communication with minimal background noise. Moreover, this headset boasts impressive durability, with a sturdy design featuring thick plastic and a metal interior headband. It can withstand accidental drops without breaking easily.
Convenience is enhanced by including a mute button on the ear cup, which is easily accessible while driving. The headset also offers music playback and volume control buttons on the side. Additionally, the microphone can be rotated 135° for easy positioning when not in use. Best Call Center Headsets for Amazingly Clear Communication.
Key features:
- Connectivity: Bluetooth® 5.0
- Noise cancellation: Yes
- Water resistance: No
- Battery Life: 32 hours
- Charging time: 2 hours
- Wireless Range: 10 m
- Multipoint Connectivity: Yes
-
Sensitivity: 113 dB ± 3 dB
-
Frequency range: 100 Hz-8 KHz (Microphone) | 20 Hz-20 kHz (Headphone)
- Weight: 4.9 ounces
Specifications:
- Noise cancellation: These wireless Bluetooth headphones with a microphone have exceptional noise cancellation capability, effectively eliminating up to 99.6% of background noise. This ensures that your voice remains crisp and clear, regardless of your surroundings. Additionally, the headset features a convenient mute key, allowing you to easily toggle the microphone on and off during calls (specifically for mobile phones). With its impressive features, this Bluetooth headset is highly recommended for truckers, receptionists, call centers, and construction sites.
- Comfortable fit: Enjoy extended comfort throughout the day with wireless headphones featuring a microphone. The earmuffs are designed to provide a comfortable fit, and the ultra-soft protein leather adds to the overall comfort experience. The microphone is conveniently rotatable up to 270°, allowing you to position it on either the right or left side.
- Connectivity: The TECKNET Trucker Bluetooth headset with microphone offers an impressive talk time of up to 2 days and a standby time of 85 hours on a single charge. It only takes 1.5 hours to charge the headset fully. With a 33-foot operating range, this headset provides complete wireless freedom, allowing you to move around without being tethered to your device.
Pros:
- Great noise isolation
- Premium design
- Reasonable price
Cons:
- The headset is quite heavy
Pricing:
Available on Amazon at the price of USD 47.79
9. Cisco Headset 561 Headsets
The Headset 561 (single ear cup) utilizes DECT technology, allowing users to move up to 300 ft away from the standard base (connected to a single device). This technology lets users enjoy secure, crystal-clear audio and up to 9 hours of continuous talk time. Best Call Center Headsets for Amazingly Clear Communication.
Experience high-quality audio, effective noise isolation, and convenient control with our premium headset. Designed for comfortable all-day wear, it delivers a full and rich sound, enhancing collaboration and making music listening more enjoyable. On-ear controls provide easy access to essential call functions such as mute/unmute and volume adjustment.
Specification:
- Integrated serviceability: Using Cisco headsets with Cisco Unified Communications Manager, Cisco Webex Control Hub, and Cisco devices makes deployment, management, and servicing significantly easier.
- Vibrant audio: Immerse yourself in powerful audio while enjoying music or engaging in meetings. Ensure your voice is heard distinctly with unidirectional microphones that focus on capturing your speech.
- Stay productive: Stay focused in bustling open work environments with the help of noise isolation and a headset specifically designed for comfortable all-day wear. Choose from various wired and wireless models to find the perfect fit for your needs.
- Easy setup: Start using your device quickly and effortlessly with a seamless and user-friendly setup process. Benefit from automatic software upgrades, diagnostics, and metrics that simplify device management for IT professionals.
- Proven reliability:
Eliminate compatibility concerns as Cisco headsets are meticulously designed with seamless integrations for Cisco IP phones, Webex Desk Series, Jabber, and Webex Apps. This integration provides IT administrators with a streamlined, single-panel administration experience.
Pros:
- Good quality audio
- Easy device management
Cons
- The narrow range of models and styles
- Limited features
Pricing:
Available on Amazon at the price of USD 225.99
10. Yealink WH66 Call Center Headsets
After assessing the Yealink WH66, we have determined that it is an excellent option for office settings, particularly for call centers. Our examination impressed us with its exceptional durability, remarkable comfort, outstanding noise cancellation capabilities, and numerous other features. These attributes combine to make it the top-rated call center headset on our list.
Through extended usage and assessment, we can confidently state that this headset is designed to endure. We appreciate its utilization of top-notch materials such as a robust plastic and metal headband and soft leatherette material covering the ear cushions. The ear cushions offer excellent comfort and a proper seal around the ears. Additionally, the headset feels sturdy and comfortable, allowing you to wear it for extended periods without discomfort.
Specification:
- Microphone: two built-in microphones that effectively block background noise while ensuring clear audibility of participants’ voices. This dramatically enhances communication efficiency by minimizing distractions and providing effective voice transmission.
- The Mobile Phone Charging Stand (Optional): offers Bluetooth connectivity for mobile devices, enabling multi-device collaboration and transforming the phone into a meeting terminal while it charges.
- Call monitoring and multi-device management: With a simple touch on the 4-inch Touch Console, you can effortlessly manage multiple devices and perform call control tasks like answering calls, placing them on hold, muting, and switching to speaker mode.
- Speakerphone: with a full-duplex hands-free speakerphone with AEC, you can turn the conversation public through it, which is flexible enough for all-day meeting comfort.
- The light on the earcups: By utilizing both the on-headset and an additional busy light peripheral. Which can benefit from visual cues and indicators that effectively minimize distractions and interruptions.
- Comfort: WH66 has successfully met the ergonomic requirements through rigorous head form evaluations. And extensive wearing comfort tests involving hundreds of assessments and thousands of tests.
- Dual USB ports: Enhance the convenience of your computer by transforming a single USB port into two. That allows for easy connection of peripherals and efficient data transmission.
Pros:
- Comfortable
- Clear microphone quality
- Great noise isolation
Cons:
- High cost
Pricing:
Available on Amazon at the price of USD 409.60
Conclusion
In the fast-paced world of call centers, where every interaction is critical, having the right headset can significantly impact your performance. Whether you’re an experienced professional or new, finding the perfect headset is vital for clear conversations, comfort, and unwavering focus.
Before purchasing a call center headset, thorough research is essential to find the ideal model that meets your needs. Factors to consider include durability, noise cancellation, comfort, and design features. Based on these considerations, we have curated a list of the best call center headsets to assist you in making the right choice.
